FAQs

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FAQs

Frequently Asked Questions

General FAQs

A1: North Star Metrics or ntsmetrics.com is a cryptocurrency exchange platform where users can buy and sell cryptocurrencies using various payment methods such as credit cards, debit cards, UPI, NEFT, and RTGS.

A2: To create an account, visit the North Star Metrics website and click on the "Sign Up" button. Fill in the required details and follow the instructions to complete the registration process.

A3: North Star Metrics supports a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and many others. For a full list, please visit our supported cryptocurrencies page.

A4: North Star Metrics charges competitive fees for trading. Detailed information about our fee structure can be found on our fees page.

A5: Yes, we prioritize the security and privacy of our users. We use advanced security measures to protect your personal and financial information.

OTC Platform FAQs

A1: The OTC (Over-the-Counter) platform allows users to trade large volumes of cryptocurrency directly with other users, providing a private and secure trading experience.

A2: To access the OTC platform, you need to have an account with North Star Metrics. Once logged in, navigate to the OTC section on our website.

A3: The OTC platform offers benefits such as personalized service, competitive pricing, and reduced market impact for large trades.

A4: Yes, the OTC platform typically has minimum trade requirements. Please refer to the OTC platform page for specific details.

Trading Platform FAQs

A1: To start trading, log in to your North Star Metrics account, deposit funds, and navigate to the trading section. You can place buy and sell orders for your chosen cryptocurrencies.

A2: North Star Metrics supports various order types, including market orders, limit orders, and stop orders. For more information, please refer to our trading guide.

A3: You can view your trading history by logging in to your account and navigating to the "Order History" section in your user dashboard.

A4: Our trading platform is secured with advanced encryption, two-factor authentication (2FA), and other security protocols to ensure the safety of your transactions.

A5: Yes, North Star Metrics offers a mobile-friendly website and a dedicated mobile app for trading on the go.

Account Management FAQs

A1: After registering, you will need to complete the KYC (Know Your Customer) process by submitting a valid ID and proof of address. Follow the instructions provided in your account dashboard to complete verification.

A2: If you forget your password, click on the "Forgot Password" link on the login page. Follow the prompts to reset your password via email.

A3: You can update your account information by logging in and navigating to the "Account Settings" section. Here you can update your personal details, email address, and security settings.

A4: To enable 2FA, log in to your account, go to the "Security" section, and follow the instructions to set up 2FA using an authenticator app.

A5: To close your account, contact our support team through the "Contact Us" page. They will guide you through the process.

Deposits and Withdrawals FAQs

A1: To deposit funds, log in to your account and navigate to the "Deposit" section. Select your preferred payment method and follow the instructions to complete the deposit.

A2: Deposit times vary depending on the payment method used. Bank transfers may take a few business days, while cryptocurrency deposits are usually processed within minutes after confirmation.

A3: To withdraw funds, go to the "Withdraw" section in your account, select the currency and amount, and enter your withdrawal address or bank details. Follow the prompts to complete the withdrawal.

A4: Yes, there are daily and monthly withdrawal limits depending on your account verification level. Please check the "Withdrawal Limits" page for detailed information.

A5: Deposit and withdrawal fees vary depending on the payment method and currency. Please refer to our "Fees" page for a comprehensive breakdown of the charges.

Security FAQs

A1: We use advanced security measures such as encryption, cold storage for funds, two-factor authentication (2FA), and regular security audits to protect user assets and data.

A2: To secure your account, use a strong and unique password, enable 2FA, and avoid sharing your login credentials with anyone. Regularly update your security settings.

A3: If you notice any suspicious activity, contact our support team immediately through the "Contact Us" page. We will investigate and take appropriate actions to secure your account.

A4: Yes, we have insurance coverage for user funds held in our custody. This provides an additional layer of protection for our users.

A5: We adhere to strict data privacy policies and comply with relevant regulations to protect user information. Detailed information can be found in our Privacy Policy.

Customer Support FAQs

A1: You can contact our customer support team via the "Contact Us" page on our website. Support is available 24/7 to assist you with any issues or questions.

A2: Yes, we offer live chat support on our website for quick assistance. Look for the chat icon at the bottom right corner of the page.

A3: We welcome your feedback! You can provide feedback through the "Feedback" section on our website or contact our support team directly.

A4: Yes, our help center and knowledge base contain articles and guides on various topics related to our services. Visit the "Help Center" page for more information.

A5: Our customer support team offers assistance in multiple languages to cater to our global user base. Please check the "Contact Us" page for the available languages.

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North Star Metrics is Kolkata's first Cryptocurrency exchange One-on-One or Over The Counter (OTC) trading platform. Now Buy/Sell Bitcoin, Ethereum or over 70+ Cryptocurrencies instantly with your Credit/Debit Cards, UPI or with several other payment methods.
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7th Floor, Yamuna Building, 86, Golaghata Rd, Dakshindari, Kolkata - 700048

+91 8981037010

contact@ntsmetrics.com

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